What I didn’t know was that this kind stranger then went back and sat in my old seat—right beside the man who had been unkind. The passenger boasted about how he had “finally gotten some peace,” completely unaware of who was sitting next to him.

When the man in the suit finally spoke, he addressed the other man by name: Mr. Cooper. It turned out he was Mr. Coleman, Cooper’s boss. Calmly and professionally, Mr. Coleman explained how disappointed he was to see such a lack of kindness and understanding.