As the flight continued, the atmosphere in the first-class cabin remained tense. Whispers and sideways glances were exchanged, but no one dared to intervene. Danielle knew this was an opportunity to truly understand the culture within her airline—a culture she had worked hard to cultivate yet clearly had cracks that needed addressing.
Melissa, oblivious to the gravity of her actions, continued her duties with an air of superiority. She chatted with a couple of passengers, laughing and ignoring the uncomfortable silence from those who had witnessed the incident. Danielle continued to observe, assessing not only Melissa’s behavior but also that of the other flight attendants, who seemed hesitant and unsure of how to react to their lead’s behavior.
