His expression flickered with surprise, then softened into empathy. “Emily, I’m so sorry you had to hear it like that. We’re dealing with a complicated situation, but I promise you, we’re doing everything we can to resolve it as quickly as possible.”

“But how did this happen? We were told there was a match,” I said, frustration seeping into my words.

“There was an oversight,” he admitted, his voice gentle but firm. “The donor we initially identified was deemed unsuitable due to unforeseen health issues on their part. We’re searching the registry again and expanding our parameters. But it takes time, and I understand how hard that is for you.”