As the plane began its descent into Los Angeles, Danielle prepared for what lay ahead. She knew this incident couldn’t go unaddressed. As the CEO, her role was not just to lead the company to financial success, but also to cultivate a culture of respect and inclusivity. She decided to handle the situation personally, ensuring that the message about the company’s values was clear and unequivocal.

Upon landing, Danielle waited until most passengers had disembarked before approaching the galley where Melissa stood, now noticeably anxious. Danielle introduced herself, her voice steady and authoritative. “I’m Danielle Carter, CEO of Horizon Airways. I’d like to have a conversation with you about today’s events.”