When I showed the note to my manager, Mr. Caruso, he surprised me by smiling. Instead of anger, he saw an opportunity. Just then, a kind customer named Nadine, a food blogger, came forward and told us she had accidentally filmed the rude family’s behavior. With her permission, the footage was shared with a local news outlet, showing how poorly I had been treated. The video went viral overnight — not for drama, but as a reminder of how hard service workers try to stay kind, even when treated unfairly.