…that bore his name and title: Jordan Ellis, Owner. The staff’s eyes widened in disbelief as they realized the humble man before them was not just another face in the crowd but the very person responsible for their employment.
Jordan’s decision to walk into his own diner disguised as a homeless man was not made on a whim. He had long suspected that something was amiss but couldn’t put his finger on it. Diminishing customer satisfaction, lukewarm online reviews, and a slight but steady dip in revenue had nagged at him for months. So, he decided to see the diner through the eyes of an outsider, hoping to uncover the truth.
As he tucked his badge back into his pocket, Jordan turned to address the staff. “I built this place with a vision of community and kindness, a refuge where everyone, no matter their walk of life, would be treated with respect and served with a smile,” he began, his voice firm yet calm. “What I experienced today was far from that vision. We need to do better.”
