As he sat there, a young nurse, Grace, entered the room, her face flushed from a busy shift. She glanced at Toby with a warm smile, seemingly unfazed by his status as a cleaner.

“Hey, James, right?” she asked, extending a hand. “I’m Grace.”

“Yes, that’s me,” Toby replied, shaking her hand, surprised by her friendliness.

“I’ve seen you around. It must be tough working here with all the hustle and bustle,” Grace said, offering him a bottle of water.